The Zippo Repair Clinic performs excellent repairs at no charge. Please do not attempt to perform repairs yourself, as it could damage the lighter beyond repair. Do not attempt to remove the inside assembly. There are no user serviceable parts inside.
These instructions apply to customers in the USA. Customers outside the USA, Click Here
1) Take lighter outside and discharge gas, following the instructions in the instruction book that came with your lighter for instructions.
2) Package lighter securely in an oversized box or padded shipping bag (large packages are less likely to be lost or misplaced in transit.) Multiple lighters may be sent in one package.
3) Include your name, address, telephone number and email address on a note inside the package.
4) Insure your package, ship via a trackable method, shipping charges paid, shipping address to:
Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
Your lighter will be repaired at no charge and returned promptly, usually within 5 - 6 weeks.
Zippo will send you an acknowledgment of our receipt of your repair. Please include your email address.
Do not affix the following materials to the lighter as they could damage the finish. Examples include:
- Address labels or tape
- Rubber bands
- Safety or straight pins
Please do not attempt to re-attach emblems yourself, as the surface of the lighter may be further damaged in an attempt to remove the glue.
These instructions do not apply to the lighters outside the USA, or Zippo Utility Lighters (MPL / Candle Lighters) or Zippo Windproof Pocket Lighters in the USA. Follow the appropriate instructions for those products. Customers outside the USA, Click Here
To contact the Zippo Repair Clinic by phone please call 814-368-2700.
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